Customer Service Executive

Key Responsibilities:

Customer Interaction:

• Respond promptly to customer inquiries via phone, email, or chat.
• Assist customers in troubleshooting issues related to home appliances.

Complaint Resolution:

• Address and resolve customer complaints efficiently and professionally.
• Liaise with the technical team or service department to ensure quick resolution of product issues.

Order Management:

• Process orders, returns, and warranty claims.
• Track order status and provide updates to customers.

Technical Assistance:

• Guide customers on product installation, usage, and maintenance.
• Escalate technical issues to relevant teams when necessary.

Customer Feedback:

• Collect and document customer feedback to identify improvement areas.
• Share insights with the management team to enhance product and service quality.

Documentation and Reporting:

• Maintain accurate records of customer interactions and transactions.
• Prepare and submit periodic reports on customer service metrics.

Qualifications:

• Education: Bachelor's degree in Business Administration, Customer Service, or a related field.
• Experience: 1-3 years in a customer service role, preferably in the home appliances industry.