Swiggy - City Head (6-8 yrs)

City Head

Job Description:

- Employees will work fulltime from their base location.

Job Description:

- Leading a young and ambitious city team in running the best on-demand food delivery service while constantly raising standards.

- The City Head will lead the 3 key functions in the Swiggy ecosystem.

- Business, Supply & Operations to drive sustainable growth and incremental.

- Market share via problem solving for existing gaps and devise out of the box ideas to cement Swiggy's position both in more matured and fast growing markets.

- Responsible for sustaining and growing the city's revenues with P&L responsibilities.

- Leading the Sales team in initiating new accounts and managing relationships with existing ones, thereby ensuring a healthy mix of partners.

- Laying down the roadmap for new account acquisition for the city and ensuring its execution.

- Strategizing and executing all account related initiatives from operational troubleshooting to activations.

- Maintaining a strong relationship with partners and being the face of Swiggy in that community.

- Leading the Operations team in delivering the best Customer experience while having a 360-degree view from Customer Care to Delivery Executive Safety to Optimal utilization of resources.

- Managing the administration function, operational performance reporting, streamlining processes and systems wherever possible.

- Responsible for managing the City team from hiring and training new recruits to assigning targets and formulating incentive plans as well as career planning for each member of the team.

- Stakeholder management for internal central stakeholders, where the prime responsibility is to influence & align central stakeholders for driving city projects efficiently and effectively and resolve any roadblocks.

Desired Skills:

- Relevant work experience in Sales and Marketing or Operations with a penchant for Leadership.

- A competent decision-maker with the ability to create and execute a strategic sales and marketing plan for the region.

- A visionary who can foresee the Macro factors affecting the business and strategize pre-emptively.

- Graduate/postgraduate from premium institute, with proven negotiation skills and effective communication skills (Verbal skills: English and Hindi/Local Language).

- Identifies, builds and uses a wide network of contacts with people at all levels, internally and externally.

- High ethical standards.

- Required Skills: Microsoft Office especially Excel & PowerPoint.