Customer Engagement Manager

Bachelorsand and financial servicesinnovative
JOB DESCRIPTION
POSITION :
CUSTOMER ENGAGEMENT
EXECUTIVE
Swastika Investmart Ltd.
www.swastika.co.in

www.swastika.co.in
SWASTIKA INVESTMART LTD.
Central India's largest stock broking company
Since our humble beginning in 1992, we have steadily climbed the
ladder of success.
Our growth has been exponential, supported by a vast network of 4 Lac+
customers and 2700+ business partners.
We offer a comprehensive range of services including Stock Broking, NBFC,
Insurance Broking, and Investment Banking. Our expertise lies in managing
financial portfolios for individuals and institutions, assisting start ups in
launching IPOs, and facilitating fundraising from the market. Our experienced
financial professionals utilize cutting-edge technology to provide a variety of
investment solutions through our trading application.
414000+
64
Own
Branches
17
Presence
States
2700+
Business
Associates
790+
Team
Members
Satisfied
Clients
At our core, we value personal relationships and believe in the importance
of trust and loyalty in delivering the best financial lservices
Swastika is memberof NSE, BSE, MSEI, MCX, NCDEX and ICEX. Registered NBFC with RBI. Registered Insurance Broker with IRDA.

www.swastika.co.in

POSITION : CUSTOMER ENGAGEMENT EXECUTIVE
LOCATION: INDORE
KEY RESPONSIBILITIES
Create client engagement at every step, determining the best content and mode of
communication (email/SMS/WhatsApp/push notifications/in-app messaging/pop-up
notifications) for each stage customer journey.
Develop targeted engagement campaigns, plan communication strategies, analyze
performance metrics, and innovate client engagement methods.
Proficient in user interaction journey mapping, event tracking, and user tracking.
Design campaigns with clear purposes and content, including offers, research, and
guidance.
Track KPIs like customer activation and retention. Analyze and adjust communications
based on performance, and prepare summary reports to enhance strategies.
Work with design and editing teams to create visually appealing content that aligns with
the company's goals and enhances the brand image.

www.swastika.co.in
BASIC QUALIFICATIONS

Bachelor's or Master’s in Communication Design.
0-3 years in customer engagement.
Relevant certifications are a plus.
MUST-HAVE QUALIFICATIONS

Expertise in visual communication design.
Knowledge of web engagement, brand communication.
Strong understanding of UX/UI.
GOOD-TO-HAVE QUALIFICATIONS
Background in fintech.

www.swastika.co.in
SWASTIKA GROUP OFFERINGS
STOCK
INVESTMENTS
WEALTH
ALGO
TRADING
INVESTMENT
BANKING
BAGS
MUTUAL
FUNDS
INSURANCE
BROKING
NBFC
RESEARCH

www.swastika.co.in
ABOUT INDORE
Indore, often called the "CommercialCapital of Madhya Pradesh," is gaining
recognition as a growing IT hub, attracting numerous tech companies and startups.
With its expanding infrastructure and a supportive business environment, the city
offers abundant job opportunities, particularly in IT, BPO, and education sectors.
Offering a lower cost of living compared to metropolitan cities, Indore provides a great
balance of quality of life and affordability. Nicknamed 'Mini Mumbai', Indore is poised
for growth and development.
Indore's vibrant food culture is a major draw, with a rich mix of traditional and modern
cuisine that delights food lovers. Sarafa Bazaar and Chappan Dukan are famous food
streets where you can savor everything from spicy street food to delicious sweets.
What truly sets Indore apart is its commitment to cleanliness. For seven consecutive
years, it has been ranked the cleanest city in India, a testament to the effective waste
management and civic sense of its residents. This blend of job opportunities, culinary
delights, and a clean, livable environment makes Indore a highly attractive city for both
work and life.

CONTACT US
+91-9399145601
Aparna.Pathak@swastika.co.in
Corporate Office:
Y.N Road , Opposite Rani sati
Gate ,Above Boi, MP, 452001
Head Office:
48, Jaora Compound,Indore,
MP, 452001
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