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Associate- Travel Customer Service
1-2 years
₹ 1.45 - 3.05L/yr (AmbitionBox estimate)
Mumbai
1 vacancy
Associate- Travel Customer Service
Sutherland Global Services
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Travel Customer Service
- Resolution for Issues with regards to ticketing/ schedule change.
- Ticketing/ Fare Auditing, Schedule changes, name corrections, MCOs, Residuals, manual calculations, complex itineraries (international, multi-destination, different currencies), etc. Ticket issuance.
- Voice Customer Service
- Airline, Hotel, Cab Reservations.
- High school degree or equivalent (required)
- College degree (preferred)
- Experience in retail, sales/service or other "helping" business (preferred)
- Travel experience (preferred)
- Contact center experience (preferred)
- 2 years GDS (Amadeus/ Sabre/ Galileo/ Worldspan) experience required (Amadeus preferred)
- Minimum 1-2 years experience in ticket settlement in ARC and/or BSP preferred.
- Detailed knowledge and experience directly working in airline GDS systems - Sabre and Amadeus.
- Farelogix experience is preferred.
- ix knowledge a plus.
- Excellent Communication Skills Both Verbal and Written Required
Employment Type: Full Time, Permanent
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Anonymous · Customer Success
in Hyderabad/Secunderabad
It is the good place to work
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Sutherland Global Services Benefits
Worklife Balance Perks & Bonuses Employees Allowance Paid Vacation Food Vouchers Health insurance 
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