CS Operations Associate (SFDC & Tableau)

Org: Suki.Ai

Position: Customer Success Business Operations Associate (SFDC & Tableau)

Location: Bangalore

What we want to accomplish and why we need you

Suki is creating a new category in the health tech space - the digital assistant for physicians. We are going to be the voice user interface for healthcare. What does that mean? Currently, doctors use their electronic medical record (EMR) system to track patient encounters. These systems can be hard to navigate and very time consuming to manage. Time that doctors would rather have to spend with their patients. This is the problem we re solving right now: Doctors that use Suki today than they did previously and we re striving to do even better.We are building Suki by spending time with our customers to understand features that will truly make their lives better. We re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine and even how medicine is practiced.

What will you do everyday?

As a Customer Success Business Operations Associate you will be responsible for supporting internal teams cross functionally with data entry and reconciliation, maintaining process and finding paths of improvements, and other administrative tasks. Your role will be multifaceted and support multiple elements of the user journey. As a startup, we are maturing our processes as we scale and grow rapidly. You will be responsible for taking a thoughtful approach and driving process improvement efforts around internal process documentation management and Salesforce management, and identifying opportunities to increase efficiency to help us execute flawlessly. You will also support our Sales and Marketing Operations teams to ensure CRM accuracy for forecast and utilization reporting purposes.

Ok, youre sold, but what are we looking for in the perfect candidate?

Requirements:

Preferred:

Working at Suki:
Our hybrid model offers the perfect balance of in-office collaboration and remote flexibility which includes three days in the office and two days work from home.The role is located in Bangalore and will require working from office three days a week