We re looking for an experienced and engaging trainer that is a confident public speaker with a passion for helping people learn new things. As a member of the Customer Success team, your primary role is to train customers (primarily healthcare providers) how to use Suki s products. You will be responsible for engaging with customer success managers to understand the needs of each customer and deliver 1:1, small group, and large group training sessions. You will also deliver train-the-trainer sessions to customers staff and Suki internal personnel. You will need to become an expert in the variations of Suki s products and understand how they integrate with various electronic medical records systems (EMRs).
You will also need a solid understanding of healthcare provider workflows, particularly how they use EMRs (especially Epic) to document patient visits.
Ok, youre sold, but what are we looking for in the perfect candidate
Confident speaker: Ability to communicate with professionalism and build trusted relationships with customers.
Instructional design: Ability to follow established training guidelines and make recommendations for improvement.
Healthcare experience: Understanding of electronic medical records systems, healthcare terminology, and documentation workflows (Preferably Epic). Comfortable in a hospital or other healthcare setting.
Remote training: Experience conducting webinars with a variety of software tools.
Travel: Ability to frequently travel to customer sites to deliver in-person training.
Detail Oriented: You have a high degree of attention to small details along with the ability to quickly iterate.
Requirements:*
Five years of training experience
Excellent speaking skills and the ability to communicate clearly and succinctly
Experience conducting remote training and administering presentation tools