Specialist

Your Role

As a Trainer - Learning & Development, you will be instrumental in designing, implementing, and delivering training programs for our on-ground staff, with a primary focus on housekeeping and service roles. Your role will ensure that team members are equipped with the skills, knowledge, and confidence to consistently deliver world-class guest experiences while upholding the highest standards of service and cleanliness across all our properties.

About You

• Bachelors degree in Hospitality, Hotel Management, Learning & Development or a related field.
• Develop and deliver effective training modules for teams specializing in housekeeping, guest services, and villa management.
• Collaborate with Villa Managers and Stay Experience Managers to identify skills gaps and design tailored training interventions for specific property needs.
• Assess the effectiveness of training programs through performance evaluations, participant feedback, and direct observation.
• Strong knowledge of housekeeping standards, guest service protocols, and villa management best practices.