Customer Success Manager

About the Role:

About the Role:

As we grow our customer base, we are building our Customer Success Team to help make everyone of our customers our champions. This is a unique opportunity to be the one of the initial members in our Customer Success team -to help define this function and build it out. Making our customers successful and realize the value of our product is the core of everything we do at StarTree; we are looking for candidates who are obsessed with the success of our customers.

Responsibilities:

As a Customer Success Manager, you will be primarily responsible for the success of our customers in a specific territory or a region; the responsibility includes:

• Ensure that our customers can realize the total value of StarTree products and services.
• Become a trusted partner of our customers and a true champion for their success, ensuring high levels of customer satisfaction and retention
• Establish processes and build cadence to ensure we can communicate with the customer regularly and effectively address their needs in a timely manner.
• Understand Startrees offering end to end, and ensure we effectively communicate our value proposition regularly as we build new features.
• Build new relationships with key stakeholders within our customer base and promote the use of Startree capabilities for new use cases.
• Become the voice of our customers, continuously capture feedback on the user experience front and work alongside the product advocacy team to champion their priorities with product management
• Partner with other internal teams at Startree and actively participate in account planning sessions for every customer with Marketing and Sales leadership.

We are looking for:

• 5+ years of direct client management experience, ideally from a Customer Support or Customer Success background
• Proven track record in customer success roles. Demonstrated growth in customer satisfaction, product adoption and retention.
• Ability to work in a small and agile environment and create new processes that ensure success at scale
• Experience in a customer-facing role at small or medium-sized companies is an additional plus.
• A well-organized individual with excellent presentation and written communication skills.
• Ability to handle multiple customers across the region/territory

Nice to haves:

• Sales Representatives/Account executives who are willing to transition into Customer Success Management
• Pre-IPO Start-up experience