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Customer Success Manager
StarTree
posted 6d ago
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Key skills for the job
Job Description
- Provide technical leadership in sales opportunities with existing customers and prospects
- Research customer s key requirements and execute Proof of Concepts
- Help customers in post sales implementations and support them through their use of the StarTree service
- Evangelize best practices, architecture patterns, and use cases internally and externally
- Advance expertise and technical excellence in Apache Pinot
- Collaborate with Product and Engineering teams by providing customer feedback to help shape the product roadmap
- Liaison with Marketing to help build customer case studies and reference materials
Qualifications
- 2-4 years of experience in Pre/Post-Sales or Customer facing roles
- Experience with big data technologies such as Spark, Hadoop and Presto is a plus
- Experience with distributed software applications architectures
- Experience developing or using open-source technologies
- Excellent communication, presentation, and demonstration skills, as well as a good understanding of the sales and post sales processes
- Strong problem solving and troubleshooting skills
- Strong grasp of cloud infrastructure patterns and services in at least one of the three pubic clouds - Amazon AWS, Google Cloud, Microsoft Azure
- Good understanding of OLAP technologies as well as SQL
- Bonus points: Certification in Solutions Architecture in one or more of the three public clouds - Amazon AWS, Google Cloud, Microsoft Azure
- Bonus points: Masters degree in Computer Science with a major in Data related field (Data Science, Data Engineering, or Data Analytics)
What it Takes to Thrive
- A desire to learn and adapt in a rapidly growing and changing environment
- You must be a self-starter who thrives on complexity and independence
- Being highly organized and detail-oriented
- Strong written and oral communication skills
- Ability to learn quickly
- Strong team player
Employment Type: Full Time, Permanent
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