Team Lead

Roles and Responsibilities

• Develop and implement strategies to reduce shrinkage and attrition rates within the team.
  
• Conduct regular performance reviews with team members to identify areas of improvement and provide feedback.
  
• Collaborate with other teams to resolve customer complaints and improve overall service quality.
  
• Ensure timely completion of tasks and projects assigned by management.
  
• Manage a team of 10-15 members to achieve coaching, guidance, and motivation.
  

Desired Candidate Profile

• 1-3 years of experience in BPO/Call Centre industry as a Team Leader or similar role.
  
• Strong communication skills for effective team coaching and conflict resolution.
  
• Ability to analyze data to drive business decisions (e.g., reducing shrinkage) .
  
• Proficiency in MS Office applications (Excel, Word).