Assistant Manager - Customer Care

Job Tile

Assistant Manager

List of Responsibilities

• Learning and understanding company insurance products.
• Answering calls and responding to customer complaints.
• Accessing customer accounts and policy schedules.
• Providing customers with detailed information about policies and products.
• Recommending available products.
• Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
• Typing up complaint reports.
• Managing the customer complaint database.

Job Description:

We are looking for an experienced insurance customer service representative to connect with our insurance customers. In this role, you will be responsible for answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products. You may also be required to review a customer s policy and direct calls to sales agents when a policy needs to be initiated or upgraded.

Job Qualifications and Requirements

Any Degree.

At least 4 years of experience in customer service or in a related role.

Working knowledge of the insurance industry and relevant federal and state regulations.

Good Communication.