Manager - Customer Care

Job Tile

Manager

List of Responsibilities

• Learning and understanding company insurance products.
  
• Answering calls and responding to customer complaints.
  
• Accessing customer accounts and policy schedules.
  
• Providing customers with detailed information about policies and products.
  
• Recommending available products.
  
• Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
  
• Typing up complaint reports.
  
• Managing the customer complaint database.
  

Job Qualifications and Requirements

Any Degree.

At least 6 years of experience in customer service or in a related role.