Team Leader

Job Title: Telesales Team Leader

Role Overview:

As a Telesales Team Leader, you will be responsible for leading and motivating a team of telesales representatives to achieve sales targets and deliver outstanding customer service. You will play a pivotal role in driving performance, providing guidance and support, and fostering a positive and collaborative team environment.

Responsibilities:

• Lead a team of insurance telesales representatives, providing coaching, training, and performance feedback to optimize individual and team performance.
• Set ambitious sales targets and develop strategies to achieve them, monitoring progress and implementing corrective actions as needed.
• Conduct regular performance evaluations and provide constructive feedback to team members, recognizing achievements and addressing areas for improvement.
• Develop and maintain a comprehensive understanding of our insurance products, processes, and systems to effectively support and guide team members.
• Monitor sales calls and provide ongoing coaching to enhance sales techniques, product knowledge, and customer service skills.
• Collaborate with other departments to streamline processes, resolve customer issues, and ensure a seamless customer experience.
• Stay updated on industry trends, competitor activities, and regulatory requirements to inform sales strategies and maintain compliance.
• Prepare and analyze sales reports, identifying trends and opportunities for improvement, and presenting findings to management.

Requirements:

• Proven experience in insurance telesales, with a track record of meeting or exceeding sales targets.
• Previous experience in a leadership or supervisory role, with strong coaching and teambuilding skills.
• Excellent communication skills, both verbal and written, with the ability to effectively interact with team members, clients, and stakeholders.
• Strong organizational skills and the ability to prioritize tasks in a fastpaced environment.
• Proficiency in CRM software and MS Office Suite.
• Demonstrated ability to analyze data, identify trends, and make datadriven decisions.
• Knowledge of insurance products, regulations, and industry best practices.
• Bachelor's degree in Business Administration, Marketing, or a related field preferred.

Benefits:

• PF , ESI , Group Medical Insurance.
• Competitive salary and Incentive structure.
• Training and professional development opportunities.
• Supportive and collaborative work environments.
• Opportunities for career advancement within the insurance & Sales sector.
• Corporate Lunch (Only for Chennai Location)