Facilities Head

The key outcomes expected from one in this role would be:
1. Infrastructure Development:
Develop and implement infrastructure plans and requirements.
Oversee the progress of infrastructure projects as per the agreed schedule.
Monitor and measure the performance of infrastructure service partners.
2. Infrastructure Upkeep & Management:
Plan and execute scheduled maintenance for office and residential complexes.
Ensure hygiene and cleanliness standards are maintained across all areas.
Train and groom infrastructure maintenance teams to uphold standards.
3. Performance Management:
Develop and implement infrastructure standards in line with local regulations (e.g., GRIHA).
Design objective and data-based performance measurement methods.
Evaluate the performance of internal and external teams.
4. Contract Facilitation:
Source and manage service providers for housekeeping, catering, maintenance, and new
infrastructure projects.
Draft and negotiate contracts with appropriate clauses to protect organizational interests with
integrity.
Maintain a diverse pool of service providers to ensure equal distribution of assignments.
5. Service Facilitation:
Enhance customer satisfaction through excellent service and interactions.
Conduct audits and create action plans for facility and service improvements.
Monitor and measure the quality of services provided.
6. Grievance Handling:
Assess the severity and impact of complaints and address them efficiently.
Maintain a logbook and historical data of grievances.
Ensure effective resolution of complaints to meet customer satisfaction.
7. Asset Management:
Maintain an accurate list of assets for both colony and office premises.
Conduct semi-annual audits for asset counting.
Maintain related MIS (Management Information Systems) and records for future references.
8. Shutdown Planning:
Participate in shutdown planning and review meetings.
Ensure proper budgeting and cost-effectiveness for shutdown activities.
Ensure smooth processing of all shutdown-related bills and maintain relevant MIS.
9. Cost Management:
Promote cost sensitivity in all project-related contracts.
Gather and analyze financial cost information to secure better rates.
Monitor cost progress in alignment with project timelines and objectives.

What you will bring to the table:
Bachelor's degree in Hospitality Management, Business Administration, Facilities Management, or a related field.
6-8 years of progressive experience in facility management, with a background in housekeeping,
hotel, or hospitality industry.
Strong leadership and team management skills.
Excellent organizational and multitasking abilities.
Proficient in budget management and financial analysis.
Knowledge of health, safety, and environmental regulations.
Strong communication and interpersonal skills.
Proficiency in facility management software and tools.