Lead Relationship Management

Role & responsibilities

• Involved in the End-to-End Sales process from Lead Generation to Order Collection and payment Collection.

• Generating leads from multiple platforms.
• Enter and update customer information in the database

• Take and process orders in an accurate manner

• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.

• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
• Analyzing customer feedback on products and services offered
• Documenting processes and logging technical issues, as well as customer compliments and complaints.

Preferred candidate profile

• The candidate should have excellent communication skills both written and verbal

• The candidate should be a problem solver and should be able to coordinate with multiple stakeholders.

• The candidate should be able to resolve conflicts with the customer

• The candidate should be a team player

• Extensive experience in gathering and interpreting customer experience information. Solid knowledge of online customer engagement platforms and channels

• Proficiency in MS Office