Japanese Speaking Technical Service Specialist

Answer inbound chats, e-mails, and cases from customers and contractors in a prompt, knowledgeable, and courteous manner documenting all information into call tracking system.
Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start-up products by using general knowledge, product schematics, data stored in the knowledgebase, and other sources of information available..
Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors..
Provide updates to the knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls..
Manage the monitoring database of customer installations..
Document all activity in the ticketing system and other database software platforms..
Create layouts on the monitoring site at the customers request..
Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers..
General understanding of Microsoft Office products and utilize them efficiently..
Requirements.
1-3 years of experience in professional customer service and in technical helpline or remote support..
Engineering or technical qualification in electrical and electronics is preferred..
Basic understanding of IP network technology..
Experience with solar electric products..
Exceptional listening and questioning skills..
Outstanding written communication skills in English..
Ability to multitask in a very fast-paced environment..
Experience working for an international organization is preferred..
Ability to work in a continuous shift model..
Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers..
Business communication skills in English.
Japanese Speaking Engineer (JLPT N2/N3) (Read, Write, or Speak) is a must.