Data Associate I (Japanese), ML Data Ops

As a Data Associate I, ML, you will be responsible for providing timely and quality data annotation for a variety of workflows. The tasks therefore will be repetitive in nature and will require the candidate to make quick decisions keeping in mind the provided guidelines. Your key responsibilities will include (but not limited to) the below:

* Meets business metrics and goals, i.e., SLA, production, and quality targets
* Maintains records of day- to-day work by updating trackers or workflow tools as necessary
* Follows SOP/guidelines or managers instructions and ensures output is quality compliant
* Contributes to project improvement and operational excellence ideas, as applicable
* Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and defined SLA
* Proactively raises issues /alarms that may have an impact on core deliverables or operations to manager or stakeholders
* Analyzes data and evaluate trends/ patterns and recommend generic pattern to be translated into rules
* Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues, tobacco, weapons and other potentially offensive products
* Troubleshooting issues related to process and conduct root cause analysis if required

* Graduate or equivalent
* Candidate must demonstrate language proficiency in Japanese language in all of the following: verbal, writing, reading and comprehension. Required language level: JLPT N3 or above/BA in Japanese
* Good English language proficiency: verbal, writing, reading and comprehension
* Strong analytical and communication skills
* Passion for delivering a positive customer experience, and maintain composure in difficult situations
* Ability to effectively and efficiently complete challenging goals or assignments within defined SLA