Product Support Engineer (3-5 yrs)

Exciting opportunity with a unique and rapidly growing startup offering cloud-based solutions to the Real Estate industry

Work closely with the founders and an experienced management team

Our client is a unique and rapidly growing cloud-based mobile platform for managing complex construction activity in the field.

The Job :

As a Technical Product Support Engineer, you will focus on providing technical product support, testing, troubleshooting, support case management, and collaborating with our software engineers. Your goal is to ensure the smooth operation and satisfaction of our customers by resolving technical issues and improving our product.

Key Responsibilities :

- Provide technical product support to customers, addressing and resolving their issues.

- Conduct testing and troubleshooting to identify and fix product issues.

- Manage support cases, ensuring timely and effective resolution.

- Collaborate with software engineers to escalate and resolve complex technical problems.

- Document and communicate technical solutions and best practices to customers and internal teams.

- Monitor product performance and proactively identify potential issues.

- Contribute to the development and improvement of support processes and tools.

- Participate in product development discussions to provide customer feedback and insights.

- Assist in creating and maintaining product documentation and training materials.

Ideal Candidate :

- You have a Bachelor's degree in Computer Science, Engineering, or a related field, with 3-5 years of experience in technical product support or a similar role.

- You possess strong troubleshooting and problem-solving skills and are proficient in support case management and ticketing systems.

- You have proven expertise in software testing, debugging, and hands-on experience with JavaScript, TypeScript, and the React UI framework.

- You are familiar with SQL for data management and querying, and you demonstrate excellent communication skills, both written and verbal, with the ability to work independently and as part of a remote team.

- Preferred qualifications include basic Python scripting knowledge, experience working with APIs using tools like Postman or curl, and familiarity with industries such as construction, logistics, or facility management.