Senior Product Support Specialist - Ticketing System (4-9 yrs)

Role : Senior Product Support Specialist

Location : Hyderabad, India (Hybrid)

Work Timings : Night Shift (supporting N. America customers)

What Will I be doing?

- Work with customers to help them solve issues.

- Own customer reported issues and see problems through to resolution

- Consult with customers to ensure their business operations run effectively.

- Follow all defined processes in the team when working on issues

- Be part of the ticketing system and handle the client reported issues.

- Be proud of what you work on, obsess about the quality of the work you produce

- Influence the direction of the product by providing feedback about challenges customers have with using our product

What Skills do I need?

- 4 to 9 years in supporting web-based enterprise applications

- A willingness to solve problems for our customers

- A technology-centric background

- Previous advanced support experience with data-driven, web-based applications

- Strong logical, analytical and problem solving skills

- Excellent communication skills

- Can work in a fast paced, ever changing, start-up environment

Benefits :

- Comprehensive medical coverage for yourself and your immediate family

- An environment where wellbeing is high on priority access to regular yoga, meditation,

breathwork, nutrition counselling, stress management, inclusion of family for most benefit awareness building sessions

- Unlimited vacation

- Opportunities to be a part of a community and give back: Social activities are part of our

culture;

- You can look forward to regular engagement, social work, community give-back initiatives.