Cloud Collaboration Engineer - IT Infrastructure (4-9 yrs)

Job Description :

We are looking for an experienced and dedicated Cloud Collaboration Engineer to manage, deploy, and maintain our global cloud collaboration services and infrastructure.

Skill / Qualifications :

- Bachelor's degree in Information Technology, Computer Science, or a related field.

- Proven experience in configuring and managing cloud collaboration platforms (SharePoint, OneDrive, Microsoft Teams).

- Strong knowledge of digital cloud workplace support, cloud policy management, and.

- Project management skills with a track record of delivering complex cloud-based projects.

- Excellent troubleshooting and issue-resolution skills, with a focus on proactive and timely solutions.

- Ability to document processes, systems, and knowledgebase articles comprehensively and effectively.

- Experience working with IT vendors and managing service agreements.

- Ability to work autonomously and as part of a global virtual team.

- Flexibility to support global regions and adjust working hours for off-hours or weekend support as required.

Job Responsibilities :

Platform Administration: Configure, deploy, Manage and administer cloud collaboration platforms, including but not limited to :

- SharePoint

- OneDrive

- Microsoft Teams

- Cloud Voice Systems

Digital Workplace Support :

- Provide support and management of digital cloud workplace to ensure an efficient, secure, and user-friendly experience for all end users.

Cloud Policy Management :

- Implement and manage cloud policies to support security, compliance, and operational standards.

Project Management :

- Lead and manage projects for complex integrations, installations, and upgrades related to cloud collaboration platforms, ensuring timely delivery within established SLAs.

Issue Resolution :

- Troubleshoot and resolve issues identified through monitoring systems, service desk, vendor-generated tickets, and user reports, ensuring minimal disruption to business operations.

Liaison and Communication :

- Act as a bridge between end users and internal IT teams to facilitate communication and resolve issues via phone, email, and ticketing systems.

Documentation :

- Develop and maintain comprehensive documentation for projects, systems, and knowledgebase articles to support ongoing learning and development.

Vendor Management :

- Establish and maintain productive relationships with relevant IT vendors, ensuring needs are consistently met.

Strategic IT Involvement :

- Participate in IT strategy sessions to provide insight on collaboration needs and help shape future digital workplace strategy.

Independent and Collaborative Work :

- Work effectively within a global, virtual team environment with minimal supervision, adapting to cross-regional time zones and requirements.

On-Call Availability :

- Be available for off-hours support and weekend on-call duties as needed to support global operations.