21 SLA Management Jobs in Kolkata

    



Job Purpose  
â"This position is open with Bajaj Finance ltd.â"    



Duties and Responsibilities  
Duties and Responsibilities ::Ð¥ To achieve collection targets of the area assigned, ensuring meeting PI Targets, meeting the Target on Cost of Collections.
Ð¥ Control bucket flow cases and focus on non-starters.
Ð¥ Ensuring documented feedback.
Ð¥ Ensuring legal guidelines are complied with while repossessing of products
Ð¥ Ensuring audit queries are complied with.
Х Ensuring adequate УFeet on StreetФ availability area-wise / bucket-wise / segment-wise.
Ð¥ Manage productivity by fixing productivity parameters for Collection Officers / Agencies / DMAs, monitoring performance against set parameters and Weekly review with the collection executives.
Ð¥ Ensuring background and reference check of agencies / DCTs being appointed.
Ð¥ Constant evaluation of DCTs and agencies.
Ð¥ Identify and manage training needs for the CEs.
Ð¥ Support collection officers in legal / police issues.
Ð¥ Ensuring timely and profitable disposal of seized stock & safe custody of seized products
Ð¥ Visit Random customers.    



Required Qualifications and Experience  
Ð¥ People Management skills.
Ð¥ Demonstrated success & achievement orientation.
Ð¥ Excellent communication skills.
Ð¥ Negotiation Skills
Ð¥ Strong bias for action & driving results in a high performance environment.
Ð¥ Demonstrated ability to lead from the front.
Ð¥ Excellent relationship skills.
Ð¥ Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance.
Ð¥ Exceptionally high motivational levels and needs to be a self starter.
Ð¥ Working knowledge of computers