Senior Cloud Support Engineer - vROPS/Vmware Vsphere (4-5 yrs)

Job Description :

Responsibilities :

- Provide Tier 2 and Tier 3 support for vRA, vROps, and vSphere environments, troubleshooting complex issues and resolving incidents efficiently.

- Utilize vROps to proactively monitor the health and performance of the VMware infrastructure, identifying potential issues before they impact users.

- Participate in incident management processes, including problem identification, root cause analysis, and resolution.

- Execute changes to the VMware environment following established procedures, minimizing downtime and ensuring stability.

- Develop and maintain automation scripts using PowerCLI, vRO, Python, or other scripting languages to streamline operations and improve efficiency.

- Create and maintain accurate documentation for the VMware environment, including runbooks, knowledge base articles, and troubleshooting guides.

- Work closely with other teams, including infrastructure, networking, and security, to ensure seamless operation of the cloud platform.

- Identify opportunities for improvement in the VMware environment and implement solutions to enhance performance, reliability, and security.

- Mentor junior team members and share knowledge of VMware technologies.

- Plan and execute patching and upgrades of VMware components, minimizing disruption to users.

- Contribute to capacity planning activities, analyzing resource utilization and forecasting future needs.

Required Skills and Experience :

- Deep understanding of vSphere, including vCenter Server, ESXi hosts, vSAN, and NSX.

- Extensive hands-on experience with vRealize Automation and vRealize Operations, including installation, configuration, troubleshooting, and optimization.

- Proficiency in scripting languages such as PowerCLI, vRO (vRealize Orchestrator), and Python.

- Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.

- Excellent written and verbal communication skills, with the ability1 to clearly articulate technical concepts to both technical and non-technical audiences.

- Ability to work effectively in a team environment and collaborate with other teams.

- Ability to create and maintain accurate technical documentation