Senior Cloud Support Engineer (4-5 yrs)

Responsibilities :

- Respond to and resolve complex cloud-related incidents, ensuring minimal downtime and impact on business operations.

- Conduct root cause analysis for recurring issues and implement permanent solutions to prevent future occurrences.

- Provide expert-level technical support to internal teams and external customers, addressing inquiries related to cloud services and infrastructure.

- Monitor and maintain the health and performance of cloud environments, proactively identifying and resolving potential issues.

- Develop and maintain automation scripts and tools to streamline support processes and improve efficiency.

- Create and maintain comprehensive documentation, including knowledge base articles, troubleshooting guides, and standard operating procedures.

- Collaborate with development, operations, and security teams to ensure seamless integration and optimal performance of cloud services.

- Ensure adherence to security best practices and compliance standards within the cloud environment.

- Identify opportunities for process improvements and contribute to the ongoing optimization of cloud support operations.

- Mentor junior team members, sharing your knowledge and experience to foster their growth and development.

Required Skills and Experience :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- 4+ years of experience in a cloud support or related role.

- Strong understanding of cloud platforms such as AWS, Azure, or GCP.

- Proficiency in scripting languages such as Python, Bash, or PowerShell.

- Experience with infrastructure as code (IaC) tools like Terraform or CloudFormation.

- Solid understanding of networking concepts, including TCP/IP, DNS, and load balancing.

- Experience with monitoring and logging tools such as CloudWatch, Azure Monitor, or Stackdriver.

- Strong troubleshooting and problem-solving skills.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Strong understanding of ITIL framework.

- Certifications related to cloud services (AWS Certified Solutions Architect, Azure Administrator, GCP Professional Cloud Architect) are a plus.