Walkin Interview For THE Position OF Quality Analyst FROM JAN-7 -12th

NOTE

***Only Direct Walkin Interviews from Jan 7 to Jan 12 interview will happen including( saturday and sunday )***

* We are Hiring Experience Customer Support Professional for the position of Quality Analyst

* One Year Experience in us voice or chat or Email support with good communication skills is preferred *

* Completely Rotational Night shifts and Fixed Week off on ( Saturday and Sunday)

* Two way Free cab provided for pick up and drop Door step pick up and drop cab within the boundary of (20km to 25 km)

*Candidates with 6 month of bpo experience will also be considered with proper documents

Job Responsibilities:

Responsible for reviewing associates quality of phone and/or non-voice interactions based on client established quality measures.

Responsible for monitoring associates compliance to business rules and processes, and report any breaches identified.

Responsible for completing monitoring forms, including comments detailing associate performance and saving all results in the database for review and reporting.

Assist in making recommendations for quality assurance improvement, particularly around their workflow and knowledge guides

Being able to work at speed, accurately to agreed targets

Excellent analytical skills, ability to synthesize data from various sources

Excellent time management and organizational skills Knowledge

Basic knowledge of computers and use of software.

Knowledge of quality assurance standards and methodologies, would be an advantage

Education: Higher secondary & above

Experience: Minimum 6 months to 1 year experience in call center experience / bpo, providing customer support via phone and non-voice channels

Should be flexible for night shifts with Fixed week offs