Assistant Manager - Human Resources - BPO (5-7 yrs)

Key Responsibilities:

Employee Relations:

- Manage employee grievances and conduct investigations.

- Conduct Skip Level meetings to improve employee connect and address concerns.

- Manage disciplinary actions in accordance with company policies and legal requirements.

- Handle employee relations issues effectively and professionally.

Recruitment & Selection:

- Assist in the recruitment process, including sourcing candidates, screening resumes, and conducting initial interviews.

- Coordinate with hiring managers to ensure timely and effective recruitment.

Onboarding & Induction:

- Plan and execute employee onboarding programs to ensure a smooth and positive employee experience.

Performance Management:

- Manage the performance appraisal process, including goal setting, performance reviews, and feedback sessions.

- Assist in the implementation of performance improvement plans.

- Manage promotions, increments, and rewards programs.

Employee Engagement:

- Plan and organize employee engagement activities, such as team building events, social gatherings, and celebrations.

- Promote a positive and inclusive work environment.

HR Operations:

- Ensure compliance with all applicable labor laws and regulations.

- Maintain accurate employee records and HR databases.

- Prepare and analyze various HR reports, including employee turnover, absenteeism, and performance data.

- Streamline HR processes and improve efficiency.

- Assist with payroll and benefits administration.

Training & Development:

- Identify training needs and develop training programs for employees.

- Conduct training sessions on various HR topics, such as company policies, safety procedures, and diversity & inclusion.

Policy & Compliance:

- Develop, implement, and maintain HR policies and procedures.

- Ensure compliance with all statutory requirements, including labor laws, safety regulations, and diversity & inclusion guidelines.

- Conduct internal and external audits to ensure compliance with HR regulations.

Employee Welfare:

- Manage employee welfare programs, such as employee assistance programs (EAPs) and health and safety initiatives.

Data Analysis & Reporting:

- Analyze HR data to identify trends and make data-driven decisions.

- Prepare reports for management on key HR metrics, such as employee turnover, employee satisfaction, and training effectiveness.

Qualifications:

- Master's degree in Human Resources Management, Business Administration, or a related field.

- 5+ years of progressive experience in Human Resources, with a strong focus on employee relations, performance management, and generalist HR responsibilities.

- Experience in a fast-paced environment, preferably in the Call Center industry.

- Strong understanding of labor laws, regulations, and best practices.

- Excellent communication, interpersonal, and presentation skills.

- Strong analytical and problem-solving skills.

- Proficiency in MS Office Suite (Word, Excel, PowerPoint).

- Ability to work independently and as part of a team.

- Strong organizational and time management skills.

- Ability to build and maintain strong relationships with employees and managers.

Preferred Skills:

- Experience with HRIS systems (Workday, Oracle HCM)

- Experience with conducting employee investigations and disciplinary actions.

- Experience with training and development programs.

- Experience with employee engagement surveys and analysis