Customer Support Intern

Role & responsibilities

Note - This is a 3 months Internship opportunity and will be a base for Full Time Conversion after 3 months as per performance outcomes.

For First 3 Months - Stipend of Rs 10,000 will be paid.

• Attend incoming customer calls and take appropriate action for each call and ensure there are no escalations on the service provided
• Should be able to answer calls timely ensuring adherence to the process standards.
• Follow up customer calls wherever is necessary
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue orif that issue requires managerial input.
• Follow established processes and procedures to maintain service quality.

Preferred candidate profile

• Any Graduate Passouts 2024 / Passing out in 2025
• Proficient in relevant computer applications
• Having accounting knowledge is a plus.
• Excellent communication and active listening skills.

Note - Post Selection , Candidates will have to undergo - Vyapar Training Program for 14 Days.

only candidates that qualify the Training Program , will get the Offer to Join the Organization.

Other Mandates: Office-based work, regular use of computer systems and communication tools.Weekly - 6 days work.