Manager

MANAGER - CUSTOMER SUCCESS Job Overview: Silver Oak Health is seeking a passionate Customer Success Manager to join our dynamic Account Management team. If you re driven to make a meaningful impact on the well-being of corporate employees and thrive in a collaborative, high-energy environment, this role offers the perfect opportunity to grow with us. Your primary focus will be on building relationships with clients, retaining them, and identifying opportunities for cross-selling and driving additional revenue by recommending additional services to our existing customers. Responsibilities:

Be the primary point of contact for client inquiries and concerns, delivering prompt and professional assistance.

Guide new clients through the onboarding process, ensuring they are comfortable and familiar with our services and Portal/App.

Regularly check in with clients to assess their satisfaction and progress, and proactively address any issues that may arise.

Conduct in-person meetings, deliver mental health awareness sessions, and facilitate onsite activities with customers.

Collaborate effectively with internal teams, leveraging strong relationship-building skills.

Thrive in a fast-paced environment, consistently achieving EAP/consulting/sales goals.

Build and nurture strong relationships with customers, driving customer retention and satisfaction.

Contribute to the generation of new product ideas and drive innovation.

Identify opportunities to cross-sell additional services to existing customers.

Qualifications :

Graduate degree in Psychology is preferred for this position

2-3 years of experience in handling customer accounts preferably in the EAP/wellness industry

Strong organizational skills and the ability to manage multiple tasks effectively

Exceptional communication skills, maturity, and resilience

Openness to travel for in-person customer interactions