Develop and maintain good and frequent relationships with customers to improve our products and services.
Check the conformity of the order with the offer or the price agreement and negotiate the applicable terms and conditions with the support of Management, BAs and the legal department.
Book orders in SAP and ensure that all vital information is accurate and customer needs relayed internally. Issue and send order acknowledgments to customers.
Regularly and proactively advise customers of the status of orders and/or any change in the delivery date of ordered parts.
Ensure the happiness of specific customer requests (eg - improvement of the delivery time) by implementing all vital actions.
Participate in regular conference calls with clients (internal/external). Participate in order progress meetings, internal and external to the Order Entry and Planning department.
Relay and support customer requests internally with SCM, Production scheduling, Logistics, Quality. Invoicing, Business Administration, etc.
What You Bring
Diploma in Engineering/ bachelor s degree in mechanical or production engineering with Experience of 2+ years in using V Lookups
Experience in Pivot tables and various other excel features. VBA Macros (will be an added advantage),
Certification on Advanced Excel Training will be a plus.
Experience with Web based software. General experience with the Internet.
Proficient in the use of Microsoft Outlook, Microsoft Word, Microsoft Excel, and pdf writer software.
Ability to handle time effectively and prioritize workloads to meet deadlines