Team Leader - Market Development

JOB DESCRIPTION TEAM LEADER - TELESALES
Overview - The Market Development team is our direct link to our customers and brings in the revenue. It includes
sub teams like Renewals, HVM (High Value Memberships), Hubs, and Retail Centres. They might be spread across
locations but they are united by one cause... What s the sale for today
Role As a Team Leader, you will be responsible for managing the team who is making sales calls and closing sales
pitches with our members. To be a successful Team Leader, you should be persuasive and able to work in a highpressure
environment. Ultimately, a top performing leader is the one who is a product expert and demonstrates
exceptional communication, problem solving and negotiation skills.
What you will do in this role
Quality control of the calls.
Responsible for achieving daily and monthly collection target for the team.
Managing the roster across the floor to ensure maximum manpower utilization.
Managing attendance and leaves of the Team.
Allocating Telecalling lists to Advisors.
Continuously give inputs to the team members of their progress reports, leave records, areas where they
are lacking, etc.
Conduct daily briefings for the team members before the shift begins.
Responsible for re-training of Advisors.
Maintaining various reports related to Sales and accounts.
Responsible for daily deposition of payment collected.
Competition tracking (for processes performance, schemes).
Interview and shortlist (initial screening) candidates to be hired for the team.
Performance Reviews of the team.
What you should have
Bachelor s Degree
2 years experience developing the above skills
Experience must include tele-marketing job
Should be familiar with effective objection handling
Extremely detail oriented and ability to organize.
Brownie Points
Experience in direct marketing and local promotion.
Knowledge of the matrimonial industry.