Inside Sales Executive

Job description

Job purpose

• Provide unmatched customer service to potential prospects to ensure an excellent start of association with Workafella.
• Manage all inbound, outbound calls and emails in a timely manner.
• Be prepared and updated with each center location, address, sales team information.
• Understand customer needs and requirements update same on CRM and update center team with same.

Duties and responsibilities

• Provide customers with product and service information. Emphasize Workafella brand and lifestyle to ensure highest conversion.
• Nurture, develop and close leads that ultimately result in booked and completed tours.
• Route qualified opportunities to the appropriate sales representatives for further development and ensure closure.
• Track tours and sales targets across region and center and priorities calls, efforts accordingly.
• Prepare daily, monthly, quarterly and annual MIS report.
• Learn, adopt and master CRM to efficiently input and track data.
• Capture all new customer information into CRM.
• Pass on customer feedback to center team and management.
• Use customer feedback to generate ideas about new features or products.
• Keep records of all conversations in CRM database in a comprehensible way.
• Manage and resolve customer complaints collaborating with center team.
• Be updated of the competitor city wise and center wise. Aware of competitor strengths and falls.

Qualifications

Any Bachelors degree with good English communication

Working conditions

The ideal candidate is a seasoned and highly intelligent professional with outstanding, management skills and extensive hands-on experience.

Skill requirements

• Be proactive, friendly and well-spoken.
• Well known English knowledge skills. Hindi & Telugu will be added advantage.
• Demonstrate effective time management and organization skills.
• Possess a natural ability to network and build lasting business relationships.
• Display excellent written and verbal communication skills.
• Be able to communicate effectively with high level decision makers over the telephone and mail.
• Self-starter/can do attitude.
• Convincing skills.
• Have a working knowledge of the industry and relevant market place.
• Learn to establish accurate plans for forecasts, prioritize effort.
• Analyze the lead and provide relevant solutions.
• Prompt in attending to calls & emails.
• Quick response.

Experience

• Graduate with minimum of 1-4 years of relevant experience in product Sales experience preferred).