ServiceNow Lead - ITSM/ITOM (7-10 yrs)

Job Title : Service Now Lead (AVP)

Location : Mumbai

Job Summary :

We're seeking a highly experienced ServiceNow professional to lead our ServiceNow Platform.

The ideal candidate will have extensive expertise in ServiceNow design, integration patterns, architecture, and technical leadership.

Key Responsibilities :

- Implement enterprise-wide ServiceNow strategy and roadmap

- Lead design and implementation of complex integrations using ServiceNow.

- Mentor junior team members and provide technical guidance

- Ensure adherence to best practices and industry standards

- Design solutions on ServiceNow for Insurance Specific business use cases

- Interact with business stakeholder on regular basis

- Delivery of ServiceNow projects

Technical Skills :

- 6-10 years of experience in ServiceNow development and administration.

- Strong understanding of ServiceNow FSO, ITSM, ITOM, and other relevant modules.

- Experience with ServiceNow scripting, workflows, and integrations.

- Proficiency in JavaScript, AngularJS, SpringBoot, Core Java HTML, CSS, and other web technologies.

- Familiarity with DevOps tools (Jenkins, GitLab CI/CD)

Leadership and Soft Skills :

- Proven technical leadership and mentoring experience

- Excellent communication, collaboration, and problem-solving skills

- Ability to work in a fast-paced environment

- Experience with Agile/SDLC development methodologies

Education :

1. Bachelor's/Master's degree in Computer Science, Information Technology, or related field

2. Certification by ServiceNow is desirable