Service Delivery Ops Specialist

Skill required: Talent & HR Practice - Talent Management


Designation: Service Delivery Ops Specialist


Qualifications:Any Graduation


Years of Experience:7 to 11 years


What would you do?
Our Recruitment Centre of Excellence supports business in all aspects of talent acquisition. The team works in partnership with recruitment teams to develop and execute tactical sourcing strategies with the aim of generating candidates, creating talent pools and delivering against recruitment and growth targets. Recruitment Admin Specialist is responsible for administration of a medium to large recruiting demand plan. The individual will be responsible to deliver outsourced recruitment services for designated clients within agreed timeframes for job posting, sourcing candidates against active and proactive demands (through job portals, professional sites, networking, head hunting, employee references, job adverts), building talent communities, screening, engaging with candidates, scheduling interviews, administering online assessments where needed, assisting with reference checks and back ground verification checks, facilitating vendor invoicing and tracking candidates on ATS as per company standards.In Talent Management you will need to support workforce behavior in alignment with the organization`s business strategy by designing, developing, implementing, and executing key HR processes:strategic planning; supply demand; hiring and sourcing; on-boarding and integration; training and development; objective-setting and performance management; and compensation and rewards.


What are we looking for?

Provide key support to the recruitment team in completing designated recruitment activities within agreed timeframes

Work proactively across the team to ensure strict compliance with the designated recruitment process ensuring data integrity is at 100% in all recruitment systems used across the team.

Manage and monitor internal applicant tracking system, ensuring that all candidates and applicants are properly tracked and have a disposition reason

Communication, training and implementing relevant Process knowledge change/updates to the team.

Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA).

Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards

Create & implement robust Internal quality controls to ensure accuracy levels are met.

Manage Weekly and Monthly MIS inputs to Ops Manager and SDL.

Monitor/measure performance through regular process reviews of metrics

Drive productivity measures for optimum utilization of FTEs

Create & implement governance mechanism to ensure compliance to defined process requirements.

Demonstrate the knowledge & subject matter expertise to help resolve issues.

Review process on a regular basis and re-engineer when required by change requests

Review Change Requests, do impact analysis and cascade changes to team

Manage amendments to internal metrics with onshore as well as SLA with client

Make recommendations on recruitment processes or operational matters within the allotted group to ensure achievement of operational or deal objectives.

Be a Process Expert & maintain all process documentation or work instructions to include all process updates per current process flows.

Participate actively in organizational wide initiatives like business Excellence etc.

Create a logical plan, realistic estimates and schedule for an activity or project segment.

Manage system downtime & system issues data and escalate to appropriate sources

Developing and maintaining an excellent relationship with internal and external clients and / or business partners to ensure achievement of staffing goals

Encourages clients to actively participate in developing solutions and to raise concerns.

Identifies & implements improved/innovative work processes or client/customer service. Roles and Responsibilities:

In this role you are required to do analysis and solving of moderately complex problems

May create new solutions, leveraging and, where needed, adapting existing methods and procedures

The person would require understanding of the strategic direction set by senior management as it relates to team goals

Primary upward interaction is with direct supervisor

May interact with peers and/or management levels at a client and/or within Accenture

Guidance would be provided when determining methods and procedures on new assignments

Decisions made by you will often impact the team in which they reside

Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts

Identifies & implements improved/innovative work processes or client/customer service.

Manage Service Issues & escalations with root cause analysis for accurate & timely service delivery

Independently identify and resolve complex issues/problems within own area of responsibility.

Build motivated team leads and SMEs to provide optimized service delivery

Conduct regular skip meetings to understand pulse of the team

Liaise with various departments / functions to resolve issues and fulfill employee expectations

Responsible for team members performance evaluation and career counseling through regular performance feedbacks

Perform Talent Review to analyze training needs of team members & and ensuring consistent learning.

Ensure succession planning for critical team members & sufficient back up planning & development of successors.

Manage attrition and implement retention strategies.

Drive team engagement and rewards & recognition strategies

Manage and improve people performance and align them with organizational goals and objectivesQualificationsAny Graduation