Senior Process Executive-Voice

We are seeking an Online Analyst - CM with 2 to 3 years of experience in customer service and English speaking skills. The ideal candidate will work in a hybrid model with rotational shifts. This role involves analyzing online data providing insights and supporting our customer service team. Experience in ISV and Hi-Tech domains is a plus.

Responsibilities

Analyze online data to identify trends and insights that can improve customer service strategies.

Provide timely and accurate reports to support decision-making processes.

Collaborate with the customer service team to enhance service delivery and customer satisfaction.

Monitor online platforms to ensure compliance with company policies and standards.

Assist in developing and implementing online customer service initiatives.

Utilize English speaking skills to communicate effectively with customers and team members.

Support the development of training materials and resources for the customer service team.

Participate in team meetings and contribute to continuous improvement efforts.

Ensure data accuracy and integrity in all reports and analyses.

Work in a hybrid model balancing remote and in-office work as required.

Adapt to rotational shifts to provide consistent support across different time zones.

Leverage experience in ISV and Hi-Tech domains to provide specialized insights and recommendations.

Contribute to the companys purpose by enhancing customer experiences and driving positive outcomes.

Qualifications

Must have experience in customer service and English speaking skills.

Nice to have experience in ISV and Hi-Tech domains.

Must be able to work in a hybrid model with rotational shifts.

Must have strong analytical and reporting skills.

Must be detail-oriented and able to ensure data accuracy.

Must have excellent communication and collaboration skills.

Must be adaptable and able to work in a fast-paced environment.

Must be proactive and able to contribute to continuous improvement efforts.

Must be able to develop and implement customer service initiatives.

Must be able to monitor online platforms for compliance.

Must be able to support the development of training materials.

Must be able to participate in team meetings and contribute to discussions.

The Cognizant community
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 350, 000 associates around the world.
• We don t just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what s right.
• We foster an innovative environment where you can build the career path that s right for you.

About us
Cognizant is one of the worlds leading professional services companies, transforming clients business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U. S. , Cognizant (a member of the NASDAQ-100 and one of Forbes World s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www. cognizant. com

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