Senior Manager, CRM

As a Customer Relationship Manager, you will have to handle and solve all kinds of client s issues, providing clear and prompt solution and proving positive customer relationship management to CRM teams for smooth functioning.

Graduate with 12+ years relevant experience in CRM with a renowned developer.

Knowledge of consumer trends & trade practices.

Can work independently.

Should have proficiency in English written and spoken.

Excellent knowledge of Excel and power point.

Heading Customer Relationship Management Division ensuring all activities in furtherance of CRM functions and responsible for promptly and proactively addressing all customer concerns.

Maintaining post-sale Credit Control and revenue recovery from all allot tees of Flats

Preparation of Monthly/Annual Collection plan, Overseeing the preparation of weekly MIS reports and ensuring streamlined cash-flow

Maintaining all customer and brokers accounts in liaison with the Accounts Department, ensuring timely bank reconciliations and internal audits.

Proficient in managing & leading teams for running successful process operations & experience of implementing procedures, service standards for business excellence.

Handling all the top level escalations for all the projects across the company

Coordination with banks for getting the home loan on bookings processed.

Ensuring customer satisfaction by achieving delivery of service quality norms.

Overseeing smooth implementation of standards to minimize gaps in actual vs. required standards, conduct training to enhance skills & motivation levels

Call Handling, including difficult customers. Pivotal in designing a process to handle complaints while ensuring set Service Levels are being met

valuated loans for pre-approval (pre-underwriting) and prepared documents for the closing department.