Assistant Manager/ Manager - CRM

Role & responsibilities

• Responsible for creation and implementation of CRM process and structure.
• Providing overview of various MIS and feedback for management review.
• Coordinating with various banks in order to facilitate the bank tie up for disbursement of loans to customers.
• Stream line processes between back office, RMs & Accounts.
• Meet all customers briefly on their visits to office/site.
• Assure customer files/data safely stored and no loss/misplacement of any important document.
• Assist team in meeting deadlines (agreements/registrations/payments)
• Assure all KYC (Pan card/passport/OCI) documents collected for all customers.
• Assure allotment/agreement process followed strictly.
• Assure the maintenance & timely updation of Master sheet
• Assure the maintenance & timely updation of allotment/agreement dates.
• Maintain the slab construction dates of all towers.
• Get timely updates from Architect & projects on plans/ changes update team
• Ensuring delightful customer experience from the prospect to the handover stage for the customer.
• Ensuring adherence to processes, policies & procedure within the TAT.
• Knowledge of customer acquisition and retention strategies
• Ensuring timely query resolution within TAT and handling escalations and resolving them and controlling the matrix.
• Exceptional verbal and written communication skills
• Ability to work in a fast-paced environment while managing multiple tasks

Preferred candidate profile

• Candidate working with a real estate company.
• Job Location - Prabhadevi, Dadar.

Interested candidates can send their resume on pratiksha.padvekar@keanconst.com.