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Manager-CRM
Findoc Investmart
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Handling Teams, like Chat or Email or Inbound or Outbound.
- Be aligned to defined KRA and KPI.
- Manages and owns team attrition and motivates the team to exceed SLAs.
- Supervising a team of customer support professionals.
- Monitoring the entire customer service process.
- Resolving customer issues brought to your attention.
- Standardizing the customer service delivery of an organization.
- Tracking the work of every customer service representative in the team.
- Performing quality assurance helping every customer service professional improve.
- Should have Exp in CRM- Inbound/ Outbound Sales Process. (Broking Tele-Calling process).
- Strategize and drive a team for MoM target achievement able to drive monthly Targets.
- Oversee day-to-day team performance productivity (Target vs Achievement) aligns with the target.
- Regular performance evaluation taking decisions/actions based on performance of the team.
- Create a healthy and motivating work environment and atmosphere.
- Responsible for day-to-day deliverables and hygiene.
- Should have good communication and convincing skills good product knowledge of the Stock Broking Industry.
- Should be open to work in a target-oriented environment.
- The candidate should be confident, probe for responses and empathize with customers. Needs to be customer-centric with strong conversational skills.
- Ability to multitask and work with multiple tools to provide the best resolution.
- Functional knowledge of using CRM solutions.
- Strong communication skills with the ability to handle multiple conversations simultaneously.
- Sales/Retention/Tech experience would be an add-on to Good written and verbal communication skills.
- Proficiency in the English language with good pronunciation and grammar.
- Flexibility with shifts and timings Open to work on weekends also (if required.)
- Should be pro-technology and should have experience working with CRM/Ticketing Systems.
- Should have some basic knowledge of stock broking Industry (preferable).
- Preferably from Stock Broking Domain.
- Posted On : 03 July, 2024
- Location : Gurgaon
Employment Type: Full Time, Permanent
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What people at Findoc Investmart are saying
What Findoc Investmart employees are saying about work life
based on 15 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Findoc Investmart Benefits
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