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6 WNS Senior Associate Operations Jobs
Senior Associate - Operations
WNS
·
1-4 years
₹ 2.5 - 5.2L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Pune
1 vacancy
Senior Associate - Operations
WNS
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Functional knowledge: Understands application of the principles in the defined tasks related to order to cash process. Able to handle tasks allocated (Collections/Cash Application) independently as per the specific client process and ensures compliance in terms TAT and accuracy.
Collectors:
Voice calling
Dispute Management
Customers account Reconciliation
Cash Applicators:
Cash Application
Account reconciliation
Dispute Management
Voice Calling (not mandatory)
Dr and Cr clarity
Basic accounting knowledge
SAP knowledge preferred
Customer Orientation:
Ability to understand client expectations and requirements
Strives to adhere and improve performance on SLAs and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution
Ability to maintain relationships with relevant line manager / counterparts / Stakeholders
Accountability:
Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these
Collaboration & Teamwork:
Understands and works towards the common goals of the organization rather than getting confined to own silo
Resolves conflicts at his / her level; escalates if required.
Displays good collaborative spirit
Does not resist change management
Analytical Thinking & Problem Solving:
Spots anomalies and aberrations and solutions for the same; gets into the root cause in a structured way analyzing the causes as well as applying understanding of the context and scenarios to identify the cause of these anomalies.
Communication skills:
Speaks with confidence, poise, credibility, and enthusiasm when presenting information
Gives full attention to others ideas, questions, concerns and issues with interest and empathy
Demonstrates requisite verbal and written communication skills and clarity in thoughts
B.com
Employment Type: Full Time, Permanent
Read full job descriptionWNS Interview Questions & Tips
Prepare for WNS Senior Associate Operations roles with real interview advice
Top WNS Senior Associate Operations Interview Questions
Q1. Are you aware of pharma forecasting techniques
Q2. Name 3 assets for NSCLC, or any solid tumor
What Senior Associate Operations at WNS are saying
Rating based on 537 Senior Associate Operations
reviews
Anonymous · Customer Success, Service & Operations
in Indore
Likes
Good work life balance, good working environment with necessary amenities. Regular sessions for both fun and learn activities
- Salary - Excellent+5 more
Dislikes
Appraisal rate is poor , also sometime toxic office groupings
Senior Associate Operations salary at WNS
reported by
2.7k
employees
₹1.1
L/yr - ₹7.9
L/yr
6%
less
than the average Senior Associate Operations Salary in India
View more details
What WNS employees are saying about work life
based on 10.8k employees
Flexible timing
Monday to Friday
No travel
Day Shift
WNS Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
View more benefits 
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WNS Pune Office Locations
Pune Office
WNS Global Services, 3rd to 7th Floor, Wing A & B, Tower 1, Cyber City, Magarpatta City, Hadapsar
Pune
Maharashtra 411013
Maharashtra 411013
Pune Office
WNS Business Management Consultant, 104, Sakore Nagar Road, Sakore Nagar, Viman Nagar
Pune
Maharashtra 411014
Maharashtra 411014
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