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Associate/Senior Associate - Operations
WNS
·
0-3 years
₹ 3.2 - 3.8L/yr (AmbitionBox estimate)
Mumbai
1 vacancy
Associate/Senior Associate - Operations
WNS
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Answer incoming calls/Chats and respond to customer queries Research and resolve customer issues using the tools and applications provided Attention to detail and accuracy
- Ability to communicate clearly, concisely and effectively Maintain expected Quality Targets Must ensure the Average
- Handling Time, Average Speed of Answer and Answer Rate targets are met Meet internal Production,
- Utilization and Productivity target.
- Graduate fresher s or HSC with minimum 6 months experience Proficient in computer applications
- Knowledge of customer service practices
- Excellent listening, verbal and written communication skills Good logical, analytical and problem solving abilities.
Employment Type: Full Time, Permanent
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What people at WNS are saying
Rating based on 537 Senior Associate Operations
reviews
Anonymous · Customer Success, Service & Operations
in Indore
Good work life balance, good working environment with necessary amenities. Regular sessions for both fun and learn activities
- Salary - Excellent+5 more
Appraisal rate is poor , also sometime toxic office groupings
Senior Associate Operations salary at WNS
What WNS employees are saying about work life
WNS Benefits
Job Training Health Insurance Soft Skill Training 
Cafeteria 
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