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39 Genpact Senior Associate Jobs

Senior Associate

2-5 years

₹ 2.3 - 7L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Gurgaon / Gurugram

Senior Associate

Genpact

posted 8hr ago

Job Role Insights

Flexible timing

Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Voice/Chat Support  Associate/Sr. Associate – Leading US FinTech

In this role, The Disputes Support Analyst will be responsible for providing a world-class experience for our members, while handling their inbound phone call inquiries about the disputed transaction(s). They would be responsible for initiating a new dispute by efficiently capturing all relevant information from the Member accurately, as per US regulatory & compliance requirements. 

Successful candidates should possess experience in servicing US based customers, preferably in Banking, crypto Financial Crime and/or FinTech Domains. They should have proven ability of having demonstrated key skills including logical thinking, problem solving, transaction analyses and customer spending patterns/behavior. 

Responsibilities Servicing inbound phone enquiries from Members requesting service & support with, but not limited, to: •    Domain Experience: BFSI •    Channel Experience: Voice (International Voice Process) •    Work Experience: Relevant experience in International Voice process •    Communication & Comprehension Competencies: Versant Level 5 (58+) - during times of rapid hiring requirements, scores of 55-57 will be considered.  •    Typing Speed: >25 WPM •    Shift: Rotational shifts •    Attitude: Customer and Solution Centric, patient & empathetic, eye for detail •    Tool/Application Experience: Reasonable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word •    Change Management: Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment. ●    Use available information and tools to validate identity of the caller to safeguard Member information. ●    Initiate effective and timely written communication with Members. ●    Accurately and efficiently capture customer interactions, notes and all relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines. ●    Use internal and third-party web tools to execute dispute claim investigations in accordance with Federal Regulations E and Z, NACHA Operating Rules, and other applicable regulations.  ●    Effectively guide Members to navigate online tools and applications to enable uploading of documents. ●    Adhere to all policies and procedures while showcasing Member centric servicing ethos. ●    Ensure high quality service delivery in a 24/7 environment. ●    Take allotted training and execute on action plans discussed during coaching sessions. ●    Continuously focus and drive improvements according to behavioral and SMART action plans from TLs and OMs ●    Seek steady improvement according to the QA guidelines.

Qualifications we seek in you!

Minimum Qualifications ●    Graduate/Bachelor’s Degree preferred ●    Comfortable working in a 24/7 work Environment with Rotational shifts. ●    Relevant experience in performing Dispute Intake or similar banking/Fintech process in the ACH, debit and/or credit card industry ●    Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and accurate written/verbal responses.

Preferred Qualifications/ Skills •    Excellent customer service skills and ability to assist in customer inquiries independently. •    Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers. •    Self-disciplined, diligent, proactive and detail oriented •    Ability to effectively manage time, and individually prioritize multiple tasks of competing priority. •    Ability to maintain high levels of confidentiality and data security standards. •    Understanding of MS Office applications like Excel, Word, PowerPoint, Outlook, etc. •    Keen attention to detail, customer profiling and pattern identification •    Basic knowledge of Banking Industry & Regulatory Environment with in depth knowledge of Regulations E, Z, CFPB, FACTA and FCRA

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com  and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.


Employment Type: Full Time, Permanent

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Genpact Interview Questions & Tips

Prepare for Genpact Senior Associate roles with real interview advice

Top Genpact Senior Associate Interview Questions

Q1. What all criteria do you look for while doing AML AND KYC check
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Q2. What do you know about AML AND KYC and Why are they required
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Q3. How do you detect a fraud
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What Senior Associate at Genpact are saying

4.0
 Rating based on 568 Senior Associate reviews

Likes

Other than work, there and n number of trainings which will be help for career.

Dislikes

No proper or quick response from HR .. worst support system.. No proper project training but they expect to learn asap and get into handson. No proper facility to employees like say no proper cab facility, cafeteria food etc..

Read 568 reviews

Senior Associate salary at Genpact

reported by 4.5k employees
₹1 L/yr - ₹9 L/yr
46% less than the average Senior Associate Salary in India
View more details

What Genpact employees are saying about work life

based on 29.8k employees
61%
84%
69%
58%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Genpact Benefits

Work From Home
Job Training
Soft Skill Training
Cafeteria
Health Insurance
Team Outings +6 more
View more benefits

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Genpact Gurgaon / Gurugram Office Location

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Gurugram Office
Sector Rd, DLF Phase 5, Sector 43, Gurugram, Haryana 122002, India Gurugram
122002

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