Senior Associate - Data Center Operations

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Associate - Data Center Operations

Responsibilities:

• DC Hands Feet: Operations and management for the supported systems with hands on experience on physical Datacenter support, operations

• Knowledge on Life cycle management of the hardware and software

• Manage, Configure HPE, Dell Blade and Rack servers and manage and maintenance H/W, Regular check-up of Servers and Storages

• Monitor all software and hardware products and ensure compliance to Data Centre standards and systems.

• Troubleshooting on physical hardware like blades / standalone / chassis / storage

• Firmware upgrade planning, schedule, and execution in coordination with Operation Lead and Staff team

• Faulty part replacement if required .

• Creating case for hardware issues with vendors.

• Vendor Management and Coordination.

• Coordinate for remote Data Centre Location for scheduled maintenance and support.

• Datacenter Emergency Response

• Follow up Auto Generate email from vendor side

• New setup installation based on the scope.

• Networking site cable connectivity

• Change management for planning outage and CAB

• Assist with process improvements and best practices in data centre operations

• Self-driven and able to work independently and work closely with Customer, Ops Leads and Team