Process Developer, Insurance Claims ( Voice )

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Developer, Voice ( Insurance Claims)   - The function of the position is to dispatch the claims on the claims management system and call to contractors and assign the job. Once the job has been assigned to the contractor then we need to inform the homeowner about the claim & contractor details. Responsibilities:  •    Excellent knowledge of Insurance / Property claim processing •    Entry of Information related to personal details, provider details, invoice information etc. •    Input claim details into claim management system •    Setting up the claims into database •    Calls to be made to Contractor and Homeowners in US •    Surveys to be taken •    Stakeholder interaction to get the complete job details

Qualifications Minimum qualifications •    Non Tech Graduate with good knowledge of Insurance / Claims Preferred qualifications •     US Insurance claims processing

Essential skills:  •    Excellent English Communication (Both written & verbal) •    Proactive communication & High analytical skills – should be able to foresee issues and suggest solutions, with impactful data •    Displays energy and enthusiasm in approaching the job •    Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service •    Ready to work on stretched working hours •    Ability to independently work well with internal and external customers •    Customer service focus •    Basic Computer knowledge along with typing speed of 30 words/minute •    Well versed with MS Excel 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training