Upload Button Icon Add office photos
filter salaries All Filters

300 Accenture Senior Analyst Jobs

Customer Contact Comms Senior Analyst

5-8 years

₹ 3 - 20L/yr (AmbitionBox estimate)

tooltip
This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai

Customer Contact Comms Senior Analyst

Accenture

posted 1d ago

Job Description






Skill required:
Customer Operations - Voice - Service Desk Voice Support



Designation:
Customer Contact Comms Senior Analyst



Qualifications:
Any Graduation



Years of Experience:
5 to 8 years



What would you do?
The HR Service Delivery Analyst will provide the knowledge, expertise and guidance to manage the process and people efficiently. To ensure 100% accuracy in all the resolutions provided by the helpdesk. The Analyst is expected to answer all process related queries raised by Customer service Associate and the end user. Operational Responsibilities
  • Manage Operations from process & measurement standpoint
  • Maintain regular communications with team on departmental and individual level performance expectations
  • Work with client/Account Executive/Onshore team to define process and procedures
  • Set and assess representative's performance expectations and performance, and create individual action plans and provide constructive feedback on performance to individuals on a regular basis
  • Conduct briefings and team meetings for team status updates, Process updates, policy and procedures change, etc.
  • Ensure performance and attendance issues and addressed promptly and consistently.
  • Assist with scheduling and forecasting of staff to maintain optimal service provided
  • Develop reward and recognition programs for teams
  • Manage escalated customer enquiries / complaints
  • Strong analytical and data management skills
  • Analyse and propose process improvements consistently
  • Strong focus on people
  • Share best practices across the process & facilitate process improvements/cost reduction initiatives
  • Interact and build a rapport with the respective onshore people and other stake holders to effectively manage process changes / metrics
  • Drive Business ExcellenceThe role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.



    What are we looking for?
  • Customer Service
  • Customer Service Management
  • Adaptable and flexible
  • Problem-solving skills
  • Agility for quick learning
  • Written and verbal communication


    Roles and Responsibilities:
  • In this role you are required to do analysis and solving of increasingly complex problems
  • Your day to day interactions are with peers within Accenture
  • You are likely to have some interaction with clients and/or Accenture management
  • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
  • Decisions that are made by you impact your own work and may impact the work of others
  • In this role you would be an individual contributor and/or oversee a small work effort and/or team
  • Please note that this role may require you to work in rotational shifts


    Qualifications


    Any Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

    Prepare for Accenture Senior Analyst roles with real interview advice

    Top Accenture Senior Analyst Interview Questions

    Q1. What do you understand by Budgeting and Forecasting?
    Q2. What type of forecasting method you apply for forecasting?
    Q3. What do you understand by Accruals?
    View all 53 questions

    What Senior Analyst at Accenture are saying

    3.8
     Rating based on 1.3k Senior Analyst reviews

    Likes

    All depends on the project, your colleagues and manager. If these are good then you will enjoy working. Some good learning modules are there.

    • Job security - Good
      +2 more
    Dislikes

    No increment last year, same is expected this year. Very high variable pay.

      Read 1.3k Senior Analyst reviews

      Senior Analyst salary at Accenture

      reported by 17k employees
      ₹5.3 L/yr - ₹21 L/yr
      46% more than the average Senior Analyst Salary in India
      View more details

      What Accenture employees are saying about work life

      based on 54k employees
      65%
      85%
      68%
      76%
      Flexible timing
      Monday to Friday
      No travel
      Day Shift
      View more insights

      Accenture Benefits

      Free Transport
      Cafeteria
      Work From Home
      Gymnasium
      Health Insurance
      Soft Skill Training +6 more
      View more benefits

      Compare Accenture with

      TCS

      3.7
      Compare

      Cognizant

      3.8
      Compare

      Capgemini

      3.8
      Compare

      Infosys

      3.7
      Compare

      Wipro

      3.7
      Compare

      Genpact

      3.9
      Compare

      LTIMindtree

      3.8
      Compare

      Deloitte

      3.8
      Compare

      IBM

      4.0
      Compare

      Nagarro

      4.0
      Compare

      Tech Mahindra

      3.5
      Compare

      Amazon

      4.1
      Compare

      Google

      4.4
      Compare

      PwC

      3.4
      Compare

      NTT Data Information Processing Services

      4.0
      Compare

      Mphasis

      3.4
      Compare

      Ernst & Young

      3.4
      Compare

      HCLTech

      3.5
      Compare

      JPMorgan Chase & Co.

      4.0
      Compare

      Optum

      4.0
      Compare

      Similar Jobs for you

      Senior Analyst at Accenture Solutions Pvt Ltd

      Mumbai

      5-8 Yrs

      ₹ 7-10 LPA

      Senior Analyst at Accenture Solutions Pvt Ltd

      Bangalore / Bengaluru

      5-8 Yrs

      ₹ 4-8 LPA

      Analyst at Accenture Solutions Pvt Ltd

      Gurgaon / Gurugram

      3-5 Yrs

      ₹ 5-7 LPA

      Senior Analyst at Accenture Solutions Pvt Ltd

      Bangalore / Bengaluru

      5-8 Yrs

      ₹ 7-10 LPA

      Senior Analyst at Accenture Solutions Pvt Ltd

      Gurgaon / Gurugram

      5-8 Yrs

      ₹ 7-10 LPA

      Analyst at Accenture Solutions Pvt Ltd

      Bangalore / Bengaluru

      3-5 Yrs

      ₹ 3-7 LPA

      Senior Analyst at Accenture Solutions Pvt Ltd

      Gurgaon / Gurugram

      5-8 Yrs

      ₹ 7-10 LPA

      Analyst at Accenture Solutions Pvt Ltd

      Bangalore / Bengaluru

      3-5 Yrs

      ₹ 5-7 LPA

      Analyst at Accenture Solutions Pvt Ltd

      Bangalore / Bengaluru

      3-5 Yrs

      ₹ 5-7 LPA

      Analyst at Accenture Solutions Pvt Ltd

      Mumbai

      3-5 Yrs

      ₹ 5-7 LPA

      Accenture Mumbai Office Location

      View all
      Mumbai Office
      1st, 2nd, 3rd, & 4th Office Level, Building No. 02, Mindspace, Serene Properties IT/ITES SEZ, Thane-Belapur Road, Airoli, Navi MumbaiMumbai, India, Mumbai
      400708

      Customer Contact Comms Senior Analyst

      5-8 Yrs

      Mumbai

      3d ago·via naukri.com

      Procure To Pay Operation Senior Analyst

      5-8 Yrs

      Jaipur

      3d ago·via naukri.com

      Clinical Data Svs Sr Analyst

      5-8 Yrs

      Bangalore / Bengaluru

      3d ago·via naukri.com

      Clinical Data Svs Sr Analyst

      5-8 Yrs

      Bangalore / Bengaluru

      3d ago·via naukri.com

      HR Service Delivery Senior Analyst

      5-8 Yrs

      Mumbai

      3d ago·via naukri.com

      VA02 Recruiting Senior Analyst

      5-8 Yrs

      Bangalore / Bengaluru

      3d ago·via naukri.com

      Customer Contact Comms Senior Analyst

      5-8 Yrs

      Mumbai

      3d ago·via naukri.com

      Customer Contact Comms Senior Analyst

      5-8 Yrs

      Bangalore / Bengaluru

      3d ago·via naukri.com

      VA02 Recruiting Senior Analyst

      5-8 Yrs

      Bangalore / Bengaluru

      3d ago·via naukri.com

      Marketing Engagement Senior Analyst

      5-8 Yrs

      Mumbai

      3d ago·via naukri.com
      write
      Share an Interview