Subject Matter Expert - NMS

Responsible for providing "expert-level" knowledge,advise on the NMS technologies to provide resolutions for various challenges that arise.

Job Responsibilities:

Lead a Team of dedicated NMS Support Engineers or work independently for NMS Support, Implementation, PreSales

Take Ownership to solve support tickets / Implementation & POCs/Demo

Provide expert guidance to Support Team / Implementation Team / PreSales Team

Keep the team motivated to ensure they deliver the best when leading a team.

Provide Knowledge Sharing to internal team.

Having Good knowledge into LMS and good training skills would be a plus (Not Mandatory)

Requirements
Required Experience & Skills:

Minimum of 1 to 2 years of experience in handling NMS as L1 Engineer or L1 Support.

Minimum of 1 to 2 year of experience in handling NMS as L2 Engineer or L2 Support.

Intensive Experience and Knowledge in anyone of NMS products such as Solar-winds, WhatsUP Gold, ManageEngine Mandatory.

Globally Recognized Technical Certifications in anyone of the OEM such as Solar-winds, WhatsUP Gold, ManageEngine is Mandatory.

Excellent communication skills are Mandatory.

Note:

Non focused areas of expertise shall not be considered as "Relevant Experience" [Example: NGFw, EDR, SIEM etc]

Pre-Sales/Sales Certifications shall not be accepted

Benefits
Perks and benefits:-

You can learn the multiple aspects of your role & department.

Great opportunity to grow, handle more responsibility and get recognized.

Flexible Work Environment - multiple leave benefits, flexi work time, etc hybrid work style - hence work life balance.

Company covered health & accident insurance coverage.

Company provided social security - PF / ESCI / Gratuity.

Company paid CUG sim card provided.

Professional development & skill development programs.