Subject Matter Expert-EDR

Job Role:

Responsible for providing "expert-level" knowledge,advise on the EPP,EDR or Antivirus technologies to provide resolutions to various challenges that arise

Job Responsibilities:

Lead a Team of dedicated EDR Support Engineers.

Take Ownership to solve support tickets.

Provide expert guidance to Support Team / Implementation Team / PreSales Team.

Keep the team motivated to ensure they deliver the best.

Provide Knowledge Sharing to internal team.

Having Exposure into LMS and some training skills would be added advantage (Not mandatory)

Requirements
Required Experience & Skills:

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Minimum of 1-2 Years of experience in handling EDR or EPP or Anti Virus Technologies as L1 Support.

Minimum of 1-2 Years of experience in handling EDR or EPP or Anti Virus Technologies as L2 Support.

Intensive Experience and Knowledge in anyone of EPP or EDR products such as Symantec, McAfee, SentinelOne, Kaspersky, Crowdstrike is M andatory

Globally Recognized Technical Certifications in anyone of the OEM such as Symantec, Sentinel One, Kaspersky, Crowdstrike, ESET, is Mandatory.

Note:

Non focused areas of expertise shall not be considered as "Relevant Experience" [Example: NGFw, SIEM, etc]

Pre-Sales/Sales Certifications shall not be accepted

Benefits
Perks and benefits

You can learn the multiple aspects of your role & department.

Great opportunity to grow, handle more responsibility and get recognized.

Flexible Work Environment - multiple leave benefits, flexi work time, etc hybrid work style - hence work life balance.

Company covered health & accident insurance coverage.

Company provided social security - PF / ESCI / Gratuity.

Company paid CUG sim card provided.

Professional development & skill development programs.