Reservation Executive

As the Reservation Executive at Scylla Luxury Resort Spa, you will oversee all aspects of the resorts reservation operations, ensuring efficient booking processes, maximizing occupancy, and delivering exceptional customer service. With a focus on driving revenue and optimizing guest satisfaction, you will lead a team of reservation agents, manage reservation systems, and collaborate with various departments to achieve the resorts goals.

 

Responsibilities:

 

1. Team Leadership:

- Recruit, train, and supervise reservation agents, providing guidance and support to ensure high performance and professional development.

- Foster a positive work environment that encourages teamwork, collaboration, and a commitment to delivering exceptional service.

- Conduct regular performance evaluations, provide feedback, and implement training programs as needed.

2. Reservation Operations:

- Oversee the day-to-day reservation activities, including managing reservations, room allocations, and inventory controls.

- Monitor reservation systems and ensure accurate data entry, rate management, and availability updates.

- Handle reservation inquiries, modifications, and cancellations promptly and professionally.

3. Revenue Management:

- Implement revenue management strategies to maximize room revenue and occupancy levels.

- Analyze booking patterns, market trends, and competitor performance to optimize pricing and distribution channels.

- Monitor and adjust room rates based on demand, seasonality, and other factors to achieve revenue goals.

4. Guest Experience:

- Ensure a seamless and personalized reservation process that meets or exceeds guest expectations.

- Respond to guest inquiries, special requests, and feedback in a timely and courteous manner.

- Collaborate with other departments to coordinate guest arrivals, special arrangements, and room preferences.

5. Sales and Marketing Support:

- Work closely with the sales and marketing teams to develop promotional offers, packages, and campaigns to drive bookings.

- Participate in sales meetings, presentations, and familiarization tours to promote the resort and its offerings.

- Maintain relationships with travel agents, corporate clients, and online travel agencies to enhance distribution channels.

6. Reporting and Analysis:

- Generate and analyze reservation reports, performance metrics, and forecasting data to assess business trends and opportunities.

- Provide regular updates and insights to management regarding reservation trends, market dynamics, and revenue projections.

7. System Management:

- Oversee the resorts reservation systems, ensuring optimal functionality, data integrity, and user training.

- Collaborate with IT support to troubleshoot technical issues, implement system upgrades, and enhance system capabilities as needed.

Qualifications:

- Bachelors degree in Hospitality Management, Business Administration, or related field.

- Previous experience in reservation management or similar roles within the hospitality industry.

- Strong leadership skills with the ability to motivate and develop teams.

- Excellent communication, interpersonal, and customer service abilities.

- Proficiency in reservation systems, revenue management software, and Microsoft Office applications.

- Analytical mindset with the ability to interpret data and make strategic decisions.

Attributes:

- Results-oriented with a focus on driving revenue and achieving performance targets.

- Detail-oriented with strong organizational and multitasking abilities.

- Customer-focused with a passion for delivering exceptional service experiences.

- Ability to adapt to changing priorities and work effectively in a fast-paced environment.

- Commitment to upholding the highest standards of professionalism, integrity, and hospitality.

Join Scylla Luxury Resort Spa as a Reservation Executive and play a key role in creating memorable experiences for our guests while driving revenue and maximizing occupancy.