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Housekeeping Supervisor
Scylla Luxury Resort Spa
posted 3+ weeks ago
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Job Description
As a Housekeeping Supervisor at Scylla Luxury Resort Spa, you would have a key role in ensuring the cleanliness, comfort, and overall satisfaction of guests during their stay. Your responsibilities would include:
1. Supervision and Training: Overseeing a team of housekeeping staff, including room attendants, cleaners, and laundry staff. This involves assigning tasks, providing training, and ensuring that all staff members adhere to the resorts cleanliness standards and protocols.
2. Room Inspections: Conducting regular inspections of guest rooms and public areas to ensure that they meet the resorts cleanliness and presentation standards. Addressing any deficiencies promptly and coordinating with staff to rectify them.
3. Inventory Management: Monitoring and managing inventory of cleaning supplies, linens, and amenities. Ensuring that supplies are adequately stocked and ordering replenishments as needed.
4. Scheduling: Creating and managing work schedules for housekeeping staff to ensure adequate coverage based on occupancy levels and guest needs.
5. Guest Relations: Handling guest inquiries, requests, and complaints related to housekeeping services. Resolving issues promptly and ensuring that guests receive exceptional service.
6. Quality Control: Implementing quality control measures to maintain high standards of cleanliness and presentation throughout the resort. This includes regular training sessions for staff and ongoing monitoring of performance.
7. Safety and Compliance: Ensuring compliance with health, safety, and sanitation standards in all housekeeping operations. This involves implementing and enforcing proper cleaning procedures and safety protocols.
8. Collaboration: Collaborating with other departments, such as front desk, maintenance, and FB, to ensure seamless coordination and communication regarding guest needs and room statuses.
9. Reporting: Generating reports on housekeeping operations, including room occupancy, cleanliness scores, and maintenance issues. Providing regular updates to management on departmental performance.
10. Continuous Improvement: Identifying opportunities for process improvements and implementing best practices to enhance efficiency and guest satisfaction.
Overall, as a Housekeeping Supervisor at Scylla Luxury Resort Spa, your role is crucial in maintaining the resorts reputation for cleanliness and ensuring that guests have a comfortable and enjoyable stay.
Employment Type: Full Time, Permanent
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