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Housekeeping Desk Coordinator
Lyfe Hotels
posted 2mon ago
Job Role Insights
Key skills for the job
Job Description
Key Responsibilities:
1. Room Assignment and Tracking:
- Receive room status updates from housekeeping staff and maintain accurate records.
- Assign cleaned rooms to arriving guests, ensuring efficient allocation based on guest preferences and special requests.
- Communicate room status information to the front desk and update the property management system.
2. Guest Interaction:
- Interact with guests to understand their needs and preferences regarding room cleaning schedules and service requests.
- Handle guest inquiries, requests, and complaints related to housekeeping services professionally and promptly.
3. Coordination with Housekeeping Staff:
- Communicate daily tasks, room assignments, and special requests to the housekeeping team.
- Coordinate with housekeeping supervisors to ensure that rooms are cleaned and prepared according to established standards.
- Monitor housekeeping staffs progress and provide assistance as needed.
4. Inventory Management:
- Keep track of housekeeping supplies, linens, and amenities to ensure adequate stock levels.
- Requisition cleaning supplies and amenities as necessary.
- Perform periodic inventory audits in coordination with the housekeeping team.
5. Administrative Support:
- Assist in preparing reports on housekeeping department performance, including room occupancy, cleanliness scores, and maintenance needs.
- Maintain and organize housekeeping records, schedules, and reports.
- Assist in the preparation of the housekeeping department budget.
6. Training and Communication:
- Train and onboard new housekeeping desk staff.
- Foster effective communication between housekeeping and other hotel departments to ensure seamless guest service.
7. Safety and Compliance:
- Ensure that housekeeping operations comply with safety and hygiene regulations.
- Promote and maintain health and safety protocols for the department.
8. Guest Satisfaction:
- Monitor guest reviews and feedback related to housekeeping services and take corrective actions as necessary.
- Strive to enhance guest satisfaction by ensuring cleanliness and timely service delivery.
Qualifications:
- High school diploma or equivalent; a degree in Hotel Management or a related field is a plus.
- Previous experience in a housekeeping or front desk role is preferred.
- Strong organizational and communication skills.
- Attention to detail and the ability to multitask in a fast-paced environment.
- Familiarity with hotel property management systems (PMS) and housekeeping management software.
- Knowledge of housekeeping equipment and cleaning techniques.
- Ability to work collaboratively with various hotel departments.
- Understanding of and commitment to safety and hygiene protocols.
Thank you for submitting your application! We will get back to you shortly.
Employment Type: Full Time, Permanent
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