Screen Magic Mobile Media - Business Analyst (9-11 yrs)

Job Description : Business Analyst.

Location : Pune.

Company Overview :

Founded over 15 years, we are a trusted messaging leader for businesses around the globe.

We work with customers from small, mid-size businesses to large global enterprises across industries including contact centers, financial services, higher education, retail, staffing, wellness and more.

Our commitment to every customer is, "We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition".

About The Role :

We are seeking a highly skilled and customer-focused Business Analyst to join our dynamic team.

This individual will be working closely with sales teams, will be responsible for doing in-depth research of customers and participate in discovery calls to build solution proposals.

With a strong understanding of solution selling, you will play a pivotal role in driving customer satisfaction, product innovation, and business growth.

Roles and Responsibilities :

- Engage with customers to uncover pain points and business needs, incorporating feedback to refine. impactful solutions.

- Leverage deep product understanding to propose tailored, outcome-driven solutions that address customer challenges and deliver measurable value.

- Work with O&I teams to design and present optimal solutions aligned with customer needs.

- Document requirements and create clear diagrams to support actionable solution proposals.

- Conduct analyses to identify gaps, assess feasibility, and define implementable solutions.

- Craft compelling proposals and presentations tailored to client-specific goals.

- Drive pre-sales success by developing and presenting solutions while managing stakeholder engagement.

- Ensure seamless project coordination and timely delivery by aligning with customer expectations.

- Maintain precise and updated documentation to support workflows, releases, and training.

- Analyze current and future states to continuously enhance solutions and processes.

Qualifications And Skills :

- Bachelor's or Master's degree in Computer Applications, Software Engineering, or related fields.

- Experience : 8+ years of experience in business analysis, pre-sales, or similar consulting roles.

- Proficiency in creating BRDs, FRDs, user stories, process diagrams, and release documentation.

- Exceptional stakeholder management and communication skills.

- Demonstrated ability in problem-solving, strategic decision-making, and process improvement.

Good to Have :

- Proficient in understanding product life-cycle, sales cycle management and customer onboarding processes.

- Prior experience working on messaging platforms and CPaaS domain would be a plus.

Why Join Us :

- Be at the forefront of customer-focused product innovation.

- Collaborate with dynamic teams to deliver world-class solutions.

- Opportunity to make a direct impact on product development and customer success.