Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Engaged Employer

Screen Magic Mobile Media

Compare

3.2

based on 34 Reviews

46 Screen Magic Mobile Media Jobs

Customer Support Executive

Screen-Magic

3.2

based on 34 Reviews

2-5 years

Pune

1 vacancy

Customer Support Executive

Screen Magic Mobile Media

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Salesforce Customer Support Air Ticketing CRM Health Insurance

+ 2 more

Job Description

About SMS Magic:
SMS Magic is a leading cloud-based messaging platform, trusted by businesses worldwide for its powerful and seamless communication solutions. We specialize in delivering omnichannel messaging services like SMS, WhatsApp, and email, integrated with CRM platforms such as Salesforce and Zoho. As we continue to grow, we re looking for motivated and customer-oriented individuals to join our support team and help us provide exceptional service to our clients.

Role Overview:
As a Customer Support Executive at SMS Magic, you will assist clients with technical issues, respond to inquiries, and ensure smooth product adoption. You will work primarily with Salesforce, Zoho, and the SMS Magic Portal to provide timely, accurate support, ensuring an exceptional customer experience with our messaging solutions.

Key Responsibilities:

Customer Support: Handle inbound customer queries via email, chat, and phone, ensuring timely and accurate responses.
Technical Troubleshooting: Address product-related issues, troubleshoot technical problems, and offer effective solutions using product knowledge and CRM tools (Salesforce/Zoho).
CRM Case Management: Use ZohoDesk to log, manage, and resolve customer cases, ensuring efficient and prioritized resolution.
Client Communication: Build and maintain strong client relationships, addressing needs and ensuring a positive customer experience.
Escalation Handling: Escalate unresolved issues to senior support staff when necessary and ensure proper follow-up until resolution.
Documentation: Maintain accurate customer records, document interactions, and contribute to internal knowledge bases.

Key Requirements:

Experience: 2-5 years of experience in customer support, preferably in a SaaS, B2B, or tech environment.
CRM Proficiency: Experience using ZohoDesk for customer management and support ticketing.
Communication Skills: Strong verbal and written communication skills, particularly when interacting with US-based clients.
Problem-Solving: Proven ability to troubleshoot and resolve technical issues effectively.
Tech-Savvy: Basic understanding of SaaS products and messaging solutions.
Proactive Attitude: Ability to anticipate customer needs and deliver high-quality service.
Education: A graduate degree, ideally in a technical or engineering-related field.
Customer-Centric: Passion for delivering excellent customer service and helping clients succeed with our products.

Why Join SMS Magic

Career Growth: Opportunities for continuous learning and career development in a fast-growing tech company.
Competitive Compensation: Industry-standard salary, health insurance, and additional benefits.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Support Executive roles with real interview advice