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328 Schneider Electric Jobs
EcoStruxure Power support specialist
3-6 years
Bangalore / Bengaluru
1 vacancy
EcoStruxure Power support specialist
Schneider Electric
posted 15hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Dynamic leader with fair knowledge of CCC process in Schneider
Preferred - Minimum Experience of working 4+ years in CCC at L2 or L3 levels in SW / Systems offers.
Overall support experience in SW tools connected to Electrical application / Similar
Fair knowledge on Configuring, Designing & Final acceptance testing of LV Electrical Systems for multiple segments
Skills to work with multicultural teams & Adaptability to work on different time zones
Able to influence and negotiate process changes & adaptations
Generate disruptive ideas in the way we support customers
Leverage technology advancement in providing innovative solutions in customer support process.
Good knowledge of IT networks, and capability around networking systems and computer systems
Roles Key Objective:
Accelerates progress in our journey Efficiency & Effectiveness in troubleshooting of our systems / solutions
Custodian of Expert Customer support (L3)
o Handle customer technical support incidents in BFO (Salesforce-based CRM platform), and follow the cases to their complete resolution, with the help, if needed, from other stake holders such as R&D, Quality, and Marketing.
o Offers to support.
Digital services: Power Advisor, Asset advisor over Edge solution
SW as Service (SaaS): EEH based Solutions,
Commissioning & Traceability program: EPC-Desktop, Mobile & Web.
Define, Measure, Learn & Adapt: Process / Methods / Tools & Guides
Working with Digital / platform teams to manage the Platform issues more effectively.
Picking the right initiatives and develop that could greatly improve ALL our system / solution support:
o Skills, tools, offer capability etc.
Developing a mechanism to increase skill to troubleshoot systems / solutions:
o Work with CCC (L1, L2, L3), Learning path definition, Community learning & solution practices.
Collaborate & deliver right practices to deliver systems that has higher trouble shooting & diagnostics.
o Driving Technical capabilities of our offers / systems through Rules, Invariants, Guides etc.
Customer satisfaction is our top priority, and answers must be provided in a timely manner.
o Use their technical expertise to analyze and resolve malfunctions in the products as mentioned in the customer requests, or to collect relevant data from the customer site, allowing the R&D team to analyze further and to provide a resolution.
o Make sure to communicate regularly with the customer, and to provide updates on the status of a case when the problem takes a longer time to resolve.
o Use their knowledge and experience to maintain and update a Technical Knowledge Base, by creating FAQ documents (Frequently Asked Questions)
Strongly connected to:
EcoStruxure deployment leaders
LoB Tech support managers / leaders
Country CCC managers & Corporate CCC staff
EcoStruxure Power project managers, PQL s & OQL s
Components that constructs for ESXP systems
Behavioral & Leadership:
Good communication skills and ability to provide internal and external training on cloud service offers
Acumen to analyze problems, drive short term & long-term solutions
Attention to detail, self-starter, proactive, Assertive & keen to learn, and result oriented.
Able to work under pressure and with deadlines.
Able to work across borders in different time zones and with L4 support team in France.
Able to investigate issues, diagnostic findings and provide customer recommendations using internal platform DSA (Digital Service Admin) designed to support the run team.
Education and Experience
Education: Engineering degree in a related discipline (Electrical, Electronics, Instrumentation)
Working Experience: Minimum 5 years of experience with connected products or system
Experience communicating technical concepts to internal or external customers, both verbally and in writing.
Business Understanding: focus on customer satisfaction by ensuring fast customer support and reactivity
Others (e.g. language skills, location): Fluency in English is mandatory.
EcoStruxure Power support specialist
SW & Solutions of ESXP
Profile:
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
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Schneider Electric Bangalore / Bengaluru Office Location
Bengaluru Office
401-403, Prestige Meridian-1, Near-City Bank, Mahatma Gandhi Road
Bengaluru
Karnataka 560001
Karnataka 560001
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